Refund policy

We have a NO RETURN policy, which means there will be no refund issued for any product purchased on this website.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To file a complaint, you can contact us at info@soteolori.com Please note that we do not accept returns on either our physical or digital products.

You can always contact us for any return question at info@soteolori.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All non-returnable items
No items that are sold on this platform can be refunded, Please get in touch if you have questions or concerns about your specific item.